Shop Policy
Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return
We require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
The following items cannot be returned:
Partial Refunds Only
Certain situations qualify for partial refunds only: any item returned more than 30 days after delivery, or any item showing damage or missing parts not attributable to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of business days.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
If you haven’t received a refund yet, work through these steps before contacting us:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us first, then mail your item to our address below.
Email for Exchanges
Return Mailing Address
951 20th Street #422
Denver, CO 80201
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves first, we will send the refund to the gift giver and they will be notified of the return.
To return your product, mail it to:
Return Address
Colorado Street Art Company
951 20th Street #422
Denver, CO 80201
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Tip for Higher-Value Items
Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking confirmation.
Contact us for any questions related to refunds, returns, or your order. We’re happy to help.
Phone
Mailing Address
951 20th Street #422
Denver, CO 80201